Dec 8, 2015

Black Hills Energy warns Cody customers of phone scam

Local Black Hills Energy customers are being warned to be on the lookout for a phone scam.

Some customers are reportedly getting phone calls in which someone fraudulently claims to be with Black Hill Energy and threatens to shut off the customer's gas service unless they immediately pay money.

In a Tuesday news release, Black Hills Energy asked any customers who suspect fraud to contact the Cody Police Department, which is aware of the scheme. Black Hills also asked their customers to contact the company at 888-890-5554 if they have concerns or questions about any of the company's employees.

"We can confirm the legitimacy of the claim and can also confirm bill payments, service work or a service call to any address," Black Hills Energy said in Tuesday's release. "That holds true for any utility. You can find the number to call on your monthly bill or the utility’s website."

The release noted that scammers can manipulate caller ID displays to make it look like their call is coming from a legitimate company.

"These scams often start with different stories and can involve any type of business," Black Hills Energy warned.

To avoid falling victim to fraud, Black Hills Energy suggested following these precautions:

  •  Do not provide your Social Security number, credit card numbers or bank account information to anyone who requests that information during an unsolicited phone call or an unannounced visit.
  • If someone calls claiming they represent your local utility provider and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill. Do not give in to a high-pressure call seeking personal information.
  • Never allow anyone into your home for an unannounced visit to check your electrical wiring, cable or phone lines, natural gas pipes or your appliances unless you have scheduled an appointment or are aware of a confirmed problem.
  • Any time a utility employee arrives at your door, require the employee to produce proper identification, and do not hesitate to confirm the visit with the utility company via a phone call before permitting any access to your property.

1 comment:

  1. Thanks for posting this information. I think it's right that we should never give out any information over the phone. There have been so many reports filed by people at sites like http://whycall.me about these utility scams. These scammers can be very convincing for some people. We should always be vigilant.

    ReplyDelete

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